Refund Policy

TheVideo values its relationship with you, and offers several refund options based on the purchased products or services

Premium Accounts

We issue full refunds for premium account upgrades (plans can be found here) within 7 days of the original purchase date.

If you live in a region where we're legally required to issue a refund on early cancellation, you may be eligible for a refund for longer than 7 days. For example, Eupean Union residence are entitled to 14 days of full refund.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: [email protected]
  • By visiting this page on our website: