Frequently Asked Questions

Can't find the answer?

Contact us if you still have more questions that were not answered in this page

Contact us


What is TheVideo?
TheVideo is a free media storage service. Users can upload large video files in one click and make them available to friends and family.
Is this site free to use?
Yes. You can watch and upload any videos without paying a cent, although we do provide a Premium membership which enables some awesome features.
What kind of videos aren't allowed?
We do not allow adult material or copyrighted content. Please refer to our Terms and Conditions.
For how long are videos stored?
As a premium member we will store your videos forever.
We are currently not enforcing the 60 day removal rule for regular users. It is actively being discussed and may return in the future.
How do I share my videos?
You can see share buttons inside the video player, or you can get the video URL in My Videos tab. Post this link on your website, forum and blog, where people share their videos.
Can I search for videos other people uploaded?
TheVideo is intended to be a personal media storage site and does not currently support a search feature.


Why were my files removed?
If you have received an email saying that your files were removed it is possibly due to either:

1. A breach of our TOS.
2. Your file expired as per our user agreement, this can happen when the file has not been downloaded or viewed frequently and you are not a Premium member.
3. The file is damaged and the system removed it as per its regular cleanup.

Contact us if you believe there was an error.
Can I change my username?
Sorry, it is not possible to change your username. If you really don't like your username, please create a new account.
How do I change my password?
Login to your account > My Account > Change Password
My account was hacked. Can you give me new password or account?
It is your responsibility to keep your account information safely secured and stored. We will not respond to such mails, nor will we be able to help you out.
My account was suspended/blocked.
Your account may have been suspended, pending investigation of spamming, flooding and other misconduct activity that we do respect or condole to. Your account may be closed if we find evidence of any such activity.
Can I have more than one accounts on TheVideo?
Yes, we allow multiple accounts per user.
How can I opt-out of recieving emails?
We only ever use your email to let you know about important notifications!
That being said, if you'd like to opt-out you can simply reply to the email with the words 'opt-out' in the body.
We hope to soon streamline this process.
How long does the process to upgrade an account to premium status take?
Your account is upgraded to premium instantaneously after we receive your payment. Please note that in some cases it may take sometime for the transaction to go through, so allow up to 30 minutes.


What kind of video formats can be uploaded?
We accept the following formats: avi, divx, 3gp, mov, mpeg, mpg, xvid, flv, asf, dat, mp4, mkv.
I uploaded videos, but I can't watch them?
Videos must be encoded before they can be streamed and this process takes approximately 5 minutes.
Why aren't my videos being encoded to all available qualities?
Encodings are limited to the original video quality. For a high quality encoding the video must be of an equal or greater quality.
How do I upload videos using FTP?
If you visit the upload page and click the 'FTP Upload' tab you will be presented with the available FTP servers.
Using your personal FTP client and TheVideo credentials you can send add files to your home directory to be processed.